Plans, seats, and billing
How trials, seats, and subscriptions work.
How billing works
- Every workspace starts with a 14-day free trial, with no credit card required.
- Plans are priced per agent, per month, with no minimum. You pay for the seats you license, up to your plan's maximum.
- Annual billing gives a per-agent rate that is 20% lower, charged once a year.
- Current prices are on the pricing page.
Manage your subscription
Open Admin → Billing to see your plan, its status, when it renews, and how many seats are in use. From there you can change plan, switch between monthly and annual billing, adjust seats, and open the payment portal for payment methods and invoices. Payment details are handled by the payment provider and are not stored in nabudesk.
To cancel, turn on Cancel at period end. You keep full access until your current period ends, and your data stays in the workspace.
What each plan includes
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Shared inbox, unlimited tickets, contacts, and organizations | Included | Included | Included |
| Email-to-ticket, email templates, and internal notes | Included | Included | Included |
| Custom groups and roles | Included | Included | Included |
| Business hours | Included | Included | Included |
| Holidays | — | Included | Included |
| SLA policies, reminders, and escalation | — | Included | Included |
| Team chat | — | Included | Included |
| CSV import and export | — | Included | Included |
| REST API access | — | Included | Included |
| AI assistant | — | Included | Included |
| Automation workflows | — | — | Included |
| Round-robin assignment | — | — | Included |
| Webhooks | — | — | Included |
| To-do lists | — | — | Included |
| Maximum agents | 25 | 50 | 200 |
| Custom sending domains | 1 | 5 | 20 |