Import and export your data

Import and export are under Admin → Import & export, and are part of Pro and Enterprise.

Import

Import one kind of data at a time from a CSV file: tickets, Help Center articles, contacts, or organizations.

1. 1Choose Import and pick what you are importing. Download the template if you are unsure which columns to use.
2. 2Upload your CSV file.
3. 3Match your columns to nabudesk's fields. Obvious names are matched for you, and you can change the separator or encoding if the preview looks wrong.
4. 4Start the import and follow the progress bar.

• Rejected rows are listed with their row number and the reason, so you can fix them and try again.
• Existing records are not duplicated. Contacts are matched by email, organizations by domain, articles by title, and tickets by number.
• Imports do not send emails or trigger automation.

Export

Export one kind of data at a time: tickets, agents, contacts, or organizations. Choose a created-date range and a format: CSV for a spreadsheet, JSON for a script, or XML for another system. Tickets come with their comments, tags, categories, and subcategories.

• When the file is ready, you get a one-time download link. The file is deleted after you download it.
• Agent exports never include passwords.