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Documentation

Guides to every part of nabudesk, written for the people who use it every day.

Set up your workspaceWhat is a ticket?Connect your support email
Browse documentation

  • Get started

    • Welcome to nabudesk
    • Set up your workspace

  • Tickets

    • What is a ticket?
    • Ticket properties
    • Work the ticket inbox
    • Reply, forward, and add notes
    • Assign and route tickets
    • Merge tickets and set reminders

  • Customers and Help Center

    • Contacts and organizations
    • Help Center articles

  • Service levels

    • Service level agreements (SLAs)
    • Business hours and holidays

  • Automation and integrations

    • Automation workflows and round robin
    • API and webhooks
    • AI assistant

  • Email

    • Connect your support email
    • Email notifications and templates

  • Team and access

    • Users, invitations, and groups
    • Roles and permissions

  • Insights and data

    • Dashboard, reports, and the activity log
    • Import and export your data

  • Account and billing

    • Your account and sign-in security
    • Plans, seats, and billing

  • Get started

    • Welcome to nabudesk
    • Set up your workspace

  • Tickets

    • What is a ticket?
    • Ticket properties
    • Work the ticket inbox
    • Reply, forward, and add notes
    • Assign and route tickets
    • Merge tickets and set reminders

  • Customers and Help Center

    • Contacts and organizations
    • Help Center articles

  • Service levels

    • Service level agreements (SLAs)
    • Business hours and holidays

  • Automation and integrations

    • Automation workflows and round robin
    • API and webhooks
    • AI assistant

  • Email

    • Connect your support email
    • Email notifications and templates

  • Team and access

    • Users, invitations, and groups
    • Roles and permissions

  • Insights and data

    • Dashboard, reports, and the activity log
    • Import and export your data

  • Account and billing

    • Your account and sign-in security
    • Plans, seats, and billing
Docs/Insights and data

Dashboard, reports, and the activity log

See how your desk is doing, and who changed what.

Dashboard

The dashboard is the home page for your desk. Tiles show live counts by status, and each tile opens the inbox filtered to those tickets. It has three views:

  • Overview shows team-wide numbers: average first response and close time, how often SLA targets are met, the ticket pipeline by status, and tickets per hour over the last 24 hours compared with yesterday.
  • My queue lists the tickets assigned to you.
  • Recent activities is a live feed of what changed across tickets.

The plus button creates a new ticket, contact, or organization without leaving the page.

Reports

Reports go deeper. Choose one from the list: an overview, team activity, agent scorecard, inbound volume, ticket journey, reopened tickets, time in each stage, response speed, resolution speed, and SLA compliance. The report builder lets you create your own.

Pick a time frame, narrow by agent, group, channel, priority, status, or type, and every chart and table updates together. Export any table as CSV, Excel, or PDF.

Calendar and Reports can be turned on or off for the whole workspace under Admin → Workspace experience. If you cannot see them in the sidebar, ask an administrator.

Activity log

The activity log shows who changed what and when, alongside email deliveries and automation runs. Search for a person, a ticket number, or words in the details. Filter by period, kind of record, activity, or person, and open a row to see exactly what changed.

The log keeps the last 30 days and is available to Supervisors and above.

PreviousRoles and permissionsNextImport and export your data

Stuck on a screen?

Every page in nabudesk has a Page guide button that explains its controls. You can replay the welcome tour any time from your account menu.

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On this page

  • Dashboard
  • Reports
  • Activity log

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