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Support

Find answers quickly, or reach the people behind nabudesk. Here is where to start, who to write to, and what to include so we can help faster.

Browse the docsEmail supportAPI reference
Find an answer fastCommon questionsContact usWhat to include

Find an answer fast

Most questions are answered in one of these places.

  • The documentation. Guides for every part of nabudesk, from your first ticket to SLAs and automation. Open the docs
  • The page guide. Every page in nabudesk has a Page guide button that explains its controls. You can replay the welcome tour from your account menu.
  • The API reference. Endpoints, authentication, errors, and webhooks for developers. Open the API reference
  • Plans and billing. Questions about trials, seats, and billing are answered in the pricing FAQ.

Common questions

If this happensStart here
Customer emails are not turning into ticketsConnect your support email
You cannot see a ticket, a page, or an admin toolRoles and permissions
A feature is missing or shows an upgrade promptPlans, seats, and billing
A ticket shows Overdue and you did not expect itService level agreements (SLAs)
An import rejected some rowsImport and export your data
You cannot sign in, or lost your second factorYour account and sign-in security
Notifications are too noisy, or not arrivingEmail notifications and templates

Contact us

Write to the address that fits your question, so it reaches the right person.

TopicWrite to
Help using nabudesk, or a problem with your workspace[email protected]
A security concern, or a vulnerability you want to report[email protected]
Privacy requests and questions about your data[email protected]
Contracts, terms, and legal notices[email protected]

Read how we protect data on the Security page, and how we handle it in the Privacy policy.

What to include

A few details help us answer on the first try.

  • The email address you sign in with, and your workspace name.
  • What you were trying to do, what you expected, and what happened instead.
  • A ticket number such as #1042, or the page you were on.
  • A screenshot, if it helps show the problem.
  • For API questions: the meta.request_id from the response, and roughly when you made the request.

Never include your password, a two-factor code, or an API key in a message.

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