Product
Support software that feels calm, capable, and complete
nabudesk brings tickets, contacts, team chat, and service-level visibility into one workspace — so agents spend less time switching tools and more time helping customers.
What is nabudesk?
nabudesk is help desk software for customer support teams. It turns your support email into tickets in one shared inbox, tracks response and resolution deadlines with SLAs, and lets your team assign, automate, and report on every conversation without switching tools.
Every request in one queue your team can trust
Filter by status, owner, or SLA. Switch between list and card views, sort instantly, and open a ticket without losing your place.
- Statuses, priorities, and tags
- Mine, unassigned, and overdue views
- Fast search across subjects and contacts
See queue health before it becomes a fire drill
Track open volume, SLA risk, and pipeline movement from a dashboard designed for supervisors — not spreadsheet exports.
- Live KPI cards with one-click drill-down
- Pipeline and queue breakdown charts
- Overdue and due-today visibility
Keep team conversations close to the work
Message agents, groups, and ticket collaborators from a focused chat panel without leaving the dashboard or inbox.
- Direct and group conversations
- Ticket-linked internal discussions
- Unread badges and live presence
- A gentle buzz makes new messages hard to miss
More of what your team gets
Contacts & organizations
Keep customer profiles, company details, and ticket history connected in one place.
SLA policies
Set response targets that respect business hours, holidays, and real operating schedules.
Ticket types & tags
Organize work with custom types, tags, and fields that match how your team triages.
Roles & groups
Invite agents, define groups, and keep admin actions scoped to the right people.
Email templates
Send consistent replies with branded templates for new tickets, updates, and closures.
Notification rules
Alert agents and requesters at the right moments — without flooding anyone's inbox.
Automation workflows
Route, assign, and update tickets automatically when the right conditions are met.
Webhooks & API
Connect support activity with the tools and internal systems your team already uses.
Complete activity history
Follow every status, assignment, reply, and internal action in one reliable timeline.
Product questions, answered
Clear answers about how nabudesk works and who it is for.
Who is nabudesk for?
Support leads and founders at small to mid-sized teams, roughly 2 to 50 agents, who have outgrown a shared Gmail or Outlook inbox or a heavy legacy help desk.
How do customers contact us?
By email. Mail sent to your support address is forwarded to nabudesk and becomes a ticket, and replies stay in the same conversation. Requests that arrive by phone or in person can be logged by hand as tickets.
Can replies come from our own domain?
Yes. Add your domain, publish the DNS records nabudesk shows you, and replies are sent from your address once it is verified.
What can we automate?
On Enterprise, workflows can assign tickets, set status, priority or type, add tags and notes, and send replies when conditions match. Round-robin assignment shares new tickets across agents. SLA reminders and escalation come with Pro.
Is there an API?
Yes. Pro and Enterprise include a REST API with personal API keys, and Enterprise adds webhooks for ticket events.
How is nabudesk priced?
Per agent per month with no minimum seats, and every plan starts with a 14-day free trial without a credit card.
Learn how it works
- What is a ticket?A ticket is one customer conversation, tracked from the first message until it is resolved.
- Service level agreements (SLAs)Set response and resolution deadlines, and get warned before they are missed.
- Automation workflows and round robinLet nabudesk assign, update, and reply to tickets for you.
- Connect your support emailForward your support mailbox to nabudesk, and every message arrives as a ticket.
- Roles and permissionsDecide what each person can see and do.
- API and webhooksConnect nabudesk to your other tools.
Ready to run support the calm way?
Create your workspace in minutes. Invite your team when you are ready.