These Terms of Service govern access to and use of nabudesk by business customers and their authorized users. By creating a workspace or using the service, you agree to these terms.
These Terms form a binding agreement between nabudesk and the customer entity that creates or administers a workspace. Individual agents and invitees use the service under the customer’s authority and must comply with these Terms and the customer’s internal policies.
If you are accepting on behalf of a company, you represent that you have authority to bind that company.
nabudesk provides cloud software for customer support operations, including ticketing, contacts, collaboration, notifications, and related administration features described in the product documentation and plan entitlements.
Unless expressly agreed in a separate written contract, nabudesk is not a bank, payment institution, law firm, or regulated financial services provider.
Customers are responsible for maintaining accurate account information, managing seats and permissions, and safeguarding credentials. Customers must promptly revoke access for departed users and notify nabudesk of suspected unauthorized use.
We may require multi-factor authentication or other security controls for certain roles or risk conditions.
Customers retain ownership of their customer data, including tickets, contacts, messages, and uploaded materials. Customers grant nabudesk a limited license to host, process, transmit, and display that data solely to provide and secure the service.
Customers are responsible for the legality, accuracy, and appropriateness of content they submit, and for obtaining any notices or consents required for their end customers.
Customers and users may not misuse the service. Prohibited activities include:
Paid plans, seat limits, and feature entitlements are described at the time of purchase or in the applicable order. Trials, if offered, may be limited in duration or functionality and may convert to a paid plan only when the customer elects to continue.
Fees are due according to the selected billing interval. Except where required by law or expressly stated otherwise, fees are non-refundable once a billing period begins.
Each party may receive confidential information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received from a third party without restriction.
nabudesk and its licensors own the service, software, branding, documentation, and related intellectual property. No rights are granted except as expressly stated in these Terms. Feedback provided to nabudesk may be used to improve the product without obligation.
The service may integrate with email providers, identity services, payment processors, or other third-party tools. Those services are governed by their own terms. nabudesk is not responsible for third-party outages, policies, or data handling outside our control.
We strive to provide a reliable and secure service. Except as expressly stated in a signed enterprise agreement, the service is provided “as is” and “as available,” without warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose, to the maximum extent permitted by law.
To the maximum extent permitted by law, nabudesk will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility.
Except for liabilities that cannot be limited by law, nabudesk’s aggregate liability arising out of these Terms will not exceed the fees paid by the customer to nabudesk for the service during the twelve months preceding the claim.
Customers will defend and indemnify nabudesk against claims arising from customer data, customer misuse of the service, or customer violation of law or these Terms, except to the extent caused by nabudesk’s willful misconduct.
We may suspend or restrict access to protect the service, investigate abuse, comply with law, or address security risk. Either party may terminate for material breach if the breach remains uncured after reasonable notice. Upon termination, customer access ends and we will handle customer data according to our Privacy Policy and any applicable data-processing terms.
These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless a different governing law is required by mandatory local consumer or commercial regulation. Courts located in Delaware will have exclusive jurisdiction, except where mandatory law provides otherwise.
We may update these Terms to reflect product, legal, or operational changes. Material updates will be posted with a revised date and, where appropriate, communicated through the product or email. Continued use after the effective date constitutes acceptance of the updated Terms.
For legal notices or questions about these Terms, contact [email protected].