Customer support that feels calm, fast, and human.
One shared inbox for tickets, email, and conversations — so your team resolves more, with less noise.
Product
Support software that feels calm, capable, and complete
nabudesk brings tickets, contacts, team chat, and service-level visibility into one workspace — so agents spend less time switching tools and more time helping customers.
Every request in one queue your team can trust
Filter by status, owner, or SLA. Switch between list and card views, sort instantly, and open a ticket without losing your place.
- Statuses, priorities, and tags
- Mine, unassigned, and overdue views
- Fast search across subjects and contacts
See queue health before it becomes a fire drill
Track open volume, SLA risk, and pipeline movement from a dashboard designed for supervisors — not spreadsheet exports.
- Live KPI cards with one-click drill-down
- Pipeline and queue breakdown charts
- Overdue and due-today visibility
Keep team conversations close to the work
Message agents, groups, and ticket collaborators from a focused chat panel without leaving the dashboard or inbox.
- Direct and group conversations
- Ticket-linked internal discussions
- Unread badges and live presence
- A gentle buzz makes new messages hard to miss
Contacts & organizations
Keep customer profiles, company details, and ticket history connected in one place.
SLA policies
Set response targets that respect business hours, holidays, and real operating schedules.
Ticket types & tags
Organize work with custom types, tags, and fields that match how your team triages.
Roles & groups
Invite agents, define groups, and keep admin actions scoped to the right people.
Email templates
Send consistent replies with branded templates for new tickets, updates, and closures.
Notification rules
Alert agents and requesters at the right moments — without flooding anyone’s inbox.
Automation workflows
Route, assign, and update tickets automatically when the right conditions are met.
Webhooks & API
Connect support activity with the tools and internal systems your team already uses.
Complete activity history
Follow every status, assignment, reply, and internal action in one reliable timeline.
Pricing
Simple pricing that grows with your team
Start with a guided trial. Scale seats and capabilities when you need them.
Growth
$19/agent/mo
For small teams launching a modern helpdesk
- Unlimited tickets and contact records
- Shared inbox with assignment basics
- Inbound email-to-ticket conversion
- Customer portal and knowledge base
- Canned responses and email templates
Pro
Popular$55/agent/mo
For growing teams that need routing, SLAs, and control
- Everything in Growth
- Support groups and round-robin routing
- SLA targets with business hours
- Collision detection and internal notes
- Custom fields and ticket types
Enterprise
$89/agent/mo
For operations teams that need automation and governance
- Everything in Pro
- Automation workflows and escalations
- Advanced reporting and operational analytics
- Activity log and audit-friendly exports
- Platform console and tenant governance
Ready to run support the calm way?
Create your workspace in minutes. Invite your team when you are ready.